Flexinets Service Update for 2024

We’re committed to keeping you connected wherever your travels may take you, and part of that commitment involves regularly updating our network coverage to serve you better. With this in mind, we want to inform our valued customers about upcoming changes to our in-flight network coverage during 2024.

We are thrilled to welcome China Airlines to our expanding list of in-flight Wi-Fi service partners! Starting in 2024, Flexinets customers will be able to enjoy uninterrupted Wi-Fi connectivity on China Airlines flights. This addition is part of our ongoing effort to enhance our network coverage and provide our users with more options for staying connected while on the move.

We regret to announce that, due to changes in service agreements, the Flexinets Wi-Fi service on certain American Airlines flights that utilize the Panasonic network will be gradually discontinued during 2024. This also applies to Etihad Airways as well as Lufthansa. We understand that in-flight connectivity is an important aspect of travel for many of our customers, and we apologize for any inconvenience this may cause.

To ensure you have the latest information on network access and availability, we strongly encourage you to utilize the app and visit our website and customer portal. Both platforms are regularly updated with the most current details on our network coverage, including any changes that may affect your connectivity while traveling.

For our customers seeking more in-depth information about our network coverage, including specifics that may vary based on your user profile or subscription, we invite you to access our customer portal. Here, you’ll find detailed insights into our coverage and how it may differ for various users, ensuring you’re always well-informed about the connectivity options available to you.

At Flexinets, our priority is to provide reliable, seamless connectivity to our customers, regardless of where their travels may lead. These changes to our network coverage reflect our ongoing efforts to adapt and improve our service offerings in response to the evolving needs of our customers and service partners.

We appreciate your understanding and flexibility as we navigate these changes and look forward to continuing to serve you with high-quality Wi-Fi connectivity on your travels. For any questions or concerns regarding these updates, please don’t hesitate to reach out to our customer support team.

Thank you for choosing Flexinets for your connectivity needs. We’re excited about the opportunities these changes bring and are committed to keeping you connected, no matter where your journey takes you.

For the most up-to-date information and to ensure you’re always connected, remember to use the app and check our website regularly. We’re here to help you stay informed and connected, every step of the way.

Safe travels,

The Flexinets Team